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IRT Customer Service Charter
We are committed to providing consistently high quality service to people in our communities
Our promises to you
- We are honoured and delighted that you have chosen us
- You will remember us because we are always thinking of you
- We are open to new ideas and suggestions from you
- We will respect you and always be supportive and caring
Who are our customers
- Residents, clients and their families
- Business partners
- The community
- Internal colleagues
How can you help us
- Provide us with comments, suggestions and views on any aspect of our service
- Let us know if we don’t deliver on our promises
- Please inform us if you are not sure of your rights and responsibilities
- Tell us if your circumstances have changed or are about to change
We will deliver on our charter:
We are honoured and delighted that you've chosen us
- We will provide professional service which is caring, friendly and non judgmental
- We will value you as an individual
You will remember us because we are always thinking of you
- We will update you and keep you in the loop
- We will provide you with clear, accurate and consistent information
We are open to new ideas and suggestions from you
- We encourage constructive feedback on our performance
- We will acknowledge all feedback within 2 weeks and provide you with a summary of our proposed actions
We will respect you and always be supportive and caring
- We will provide assistance and support that respects your individual circumstances
- We will never unless required by law, disclose your personal information to any third party without your permission
You can download a copy below:
IRT Customer Service Charter
We value your feedback on our charter. If you have any comments or suggestions please contact us.
