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IRT is a finalist in service excellence awards
19 October 2011
Leading lifestyle and care provider IRT is proud to announce it’s a state finalist in the Customer Service Institute of Australia (CSIA) 2011 Australian Service Excellence Awards.
CSIA Executive Director Brett Whitford said the awards showcased the highest achievement in customer service. “Reaching the finals and winning an award illustrates the high standards of management, training and commitment to excellence within those organisations,” he said. “The quality of the award submission from IRT was clearly the result of a tremendous effort. As an organisation your commitment to customer service has been clearly stated.”
This year was the first time IRT entered the awards and the organisation is a finalist in the NSW not-for-profit category. The winners and highly-commended recipients in each category automatically qualify for the national awards. The winners are announced at a ceremony on October 26.
IRT chief executive Nieves Murray said being a finalist was a huge achievement and a tribute to the dedication of IRT’s staff. “Quality customer service is vital to IRT’s success and it is wonderful our hard work is paying off,” Ms Murray said.
The Australian Service Excellence Awards aim to: recognise excellence, best practice and innovation in customer service and to highlight their importance in today’s business climate; promote customer service as a profession and to improve the level of its practitioners’ professionalism through assessment, accreditation, certification and recognition; promote the International Customer Service Standard (including customer charters), which help organisations develop and sustain a customer ethos through improvements to the design, delivery, quality and effectiveness of customer service strategies, policies and systems; and improve knowledge of the components of customer service excellence.
Mr Whitford said this year marks the 10th anniversary of the CSIA Australian Service Excellence Awards and the quality and number of entries in 2011 exceeded previous years.
For further information please contact:
Melissa Michie
Communications Coordinator
Phone: 4221 6653 or 0419 789 841
