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Navigating the Maze
Changing your home at any time can be emotional and stressful. We understand the added complexity of considering a Care Centre as part of that move. Following is some information that we hope will assist you in understanding the processes involved. If you have further questions our Customer Service & Sales team are available to assist you.
Accessing Care Centres
Access to Care Centres requires assessment by the government funded Aged Care Assessment Team (ACAT) to determine your eligibility. Our professional staff will also undertake an assessment to ensure that the community you choose can meet your individual needs.
Service Inclusions
Below is a guide to service inclusions for all Care Centres as part of the ongoing fees:
- Meals and Refreshments
- Personalised care planning and support
- Wellbeing and recreational activities
- Access to 24-hour professional nursing (depending on the care requirements for that Care Centre)
- Utility costs such as personal water and electricity usage
- Access to Welfare Staff
- General cleaning and maintenance
- Assistance with personal hygiene, toileting and showering
- Monitoring of medicines
- Dementia support
- Rehabilitation and emotional support
- Public telephones
- Laundry services
- Beds
We understand that a number of the activities of daily living can be trying for some individuals. Our experience has shown that a greater quality of life is achieved where maintaining independence has been promoted. We encourage each individual’s participation in any of the above activities to support independence and wellbeing.
Variable Services
Below are a range of services that are available, however additional costs may apply depending on assessment of individual needs:
- Physiotherapy
- Podiatry
- Basic toiletries
Additional Services
Below are services that may be available at an additional expense:
- Hairdressing
- Lunch excursions
- Telephone and internet connection and ongoing account
- Pharmaceuticals
- Personal contents insurance
For a full schedule of services please contact our Customer Service & Sales team.
Personal Items
IRT encourages you to create a home-like environment in your new surroundings. Depending on your individual suite, we recommend you bring along small personal effects that will provide you with the comforts of home. These can include:
- Small pieces of furniture
- Personal mementoes (photographs, wall hangings)
- Bar fridges and other small appliances
- Personal linen (bedding and towels)
- Personal entertainment units (Televisions, Radios, DVDs, Computers, Television Stand)
Transport & Shopping
It is important for family and friends to be involved in the transport needs of loved ones for appointments and other activities. Transport is not included in the standard services provided within our Care Centres. We are however, happy to coordinate the scheduling of transport if needed (eg. booking of taxis - costs are to be covered by residents or their family).
Family & Social Networks
Moving into a Care Centre creates the opportunity to participate in many social activities and can open a whole new network of friendships and interaction. It is vital however, that regular contact and involvement is maintained with family and social networks in the community. IRT Care Centres have unrestricted visitation and we provide indoor and outdoor social areas for family and friends to utilise. We also encourage family to be part of the care planning process.
Going on Holidays
We realise the importance of planning holidays and time away. Social leave while living in a Care Centre is supported and encouraged with up to 52 days available in any one financial year. Social leave does not include hospital stays, which are unlimited. Normal ongoing fees apply during time away from the Care Centre.
Your Community Voice
We welcome and encourage resident inclusion via a number of channels in decision making processes. Your input allows us to provide you with a better service.
We recognise that living in a Care Centre requires mutual respect within the IRT Community, which is the responsibility of residents, staff and the organisation. To nurture harmonious community connections guidelines have been established that are included in the Residence Agreement and available from our Customer Service & Sales team.
We also have a Requests and Complaints policy and procedure which is designed to ensure that any suggestions, concerns or complaints are addressed in an appropriate way. Full details of the process are available from our Customer Service & Sales team.
Security of Tenure
IRT Care Centres operate under a Residence Agreement for a license to occupy accommodation in line with the Government Aged Care Act. The Residence Agreement provides protection and assurance that your accommodation is legally secure. We encourage you to seek legal advice in regards to the Residence Agreement.
