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IRT Customer Service Charter

We are committed to providing consistently high quality service to people in our communities

Our promises to you:

We are honoured and delighted that you have chosen us

You will remember us because we are always thinking of you

We are open to new ideas and suggestions from you

We will respect you and always be supportive and caring.

IRT-AboutUs-CustomerServiceCharter

Who are our customers

Residents, clients and their families

Business partners

The community

Internal colleagues

How you can help us

Provide us with comments, suggestions and views on any aspect of our service

Let us know if we don’t deliver on our promises

Please inform us if you are not sure of your rights and responsibilities

Tell us if your circumstances have changed or are about to change

How we will deliver on our charter

We are honoured and delighted that you have chosen us

 

We will provide professional service which is caring, friendly and non judgmental

 

We will value you as an individual

You will remember us because we are always thinking of you

 

We will update you and keep you in the loop

 

We will provide you with clear, accurate and consistent information

We are open to new ideas and suggestions from you

 

We encourage constructive feedback on our performance

 

We will acknowledge all feedback within 2 weeks and provide you with a summary of our proposed actions

We will respect you and always be supportive and caring

 

We will provide assistance and support that respects your individual circumstances

 

We will never unless required by law, disclose your personal information to any third party without your permission

Download the Charter

You can download a copy of our IRT Customer Service Charter here.

Send us your feedback

We value your feedback on our charter. If you have any comments or suggestions
please make an enquiry online.

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