12 August 2022
Dear family member/resident representative,
Thank you for your support as we’ve managed the risk of COVID-19 at your loved one’s aged care centre.
Since writing to you on Tuesday, our resident in Sanctuary House who was previously diagnosed with COVID-19 reached their full recovery criteria and is now free of the virus. This brings Sanctuary House out of isolation and all residents are now free to leave their rooms and resume normal activities.
We also received the results of our last round of PCR tests for the one resident in Sanctuary House who had not tested positive to the virus and I’m glad to report it was negative.
With this pleasing news, we are optimistic that very soon the public health unit will officially close the outbreak at our care centre and provide us with guidance to begin our transition back to regular operations, including a resumption of regular visiting arrangements early next week.
Visiting arrangements
While we work through the transition back to normal operations, we encourage you to postpone your visit until we have formal notification from the local public health unit that regular visiting arrangements can resume.
If you still wish to visit before then, please be aware of the following arrangements:
- Two visitors per resident and by appointment only.
- No children under the age of 12 years.
- All visitors are asked to show proof of a negative rapid antigen test before entering the care centre. Please do not enter the site until you have completed the test according to instructions, including waiting for 15 minutes for the test’s completion. If there is nobody in attendance to witness your result, please take a photo of the negative test as staff may ask you for proof.
- All visitors are asked to wear a P2/N95 mask when visiting and other PPE as directed by staff.
- Please wear your mask as instructed by staff. If a staff member asks you to adjust it they are doing so to protect you, your loved one, and all others living and working in the care centre.
Please do not visit if you are experiencing any symptoms at all, or are feeling unwell. Even if you have a negative COVID-19 test result you may still have influenza or another contagious virus.
Please pass this message on to others as you consider appropriate and if you have any questions please contact your Care Manager.
Thank you for your support.
Yours sincerely
Nia Briguglio
EGM – Aged Care Centres
