29 October 2021
Dear family member/resident representative,
Thank you for your ongoing support.
I’m pleased to let you know that three more of our residents who were diagnosed with COVID-19 are now considered recovered.
We are now caring for 10 residents with COVID-19 at the care centre and while many are on the path to recovery, some remain challenged by their symptoms. We are monitoring all residents closely in consultation with the Virtual Community Care team.
Today residents and staff will be tested again and while I know this is uncomfortable for all, I am so grateful for their patience and assistance with this process.
I will provide you with an update tomorrow regarding the results and if they remain pleasingly negative, my next update to you will be on Monday.
While we have had a period of respite from positive results, and residents reaching the recovery criteria, we remain as vigilant as ever and focussed on ensuring all our infection control protocols are in place.
Yesterday our residents enjoyed receiving their hand-made cards created by the children of Bungalow Early Learning Centre. Our staff also shared with our residents the video made by the children, and there were several requests for replays.
If you would like to watch the video of the children sending their good wishes to our residents you can view it by clicking on the video below.
Ongoing communication and gifts
Please remember if sending or delivering gifts to include your loved one’s name and ensure they are dropped off between 10am – 11am and 1pm – 2pm each day at the table outside reception. As previously mentioned, and especially as the weather warms up, please don’t send items that require refrigeration.
You are receiving this email update as you are the nominated representative of your loved one. Please pass on this information to other family contacts as appropriate.
If your loved one is a resident who has not been diagnosed with COVID-19, our team will provide you with an update by phone tomorrow. They will continue to make their daily phone calls to those whose loved one has been diagnosed with COVID-19.
If you have any questions or concerns please call our Customer Service Team on 134 478.
Thank you again for your support and understanding.
EGM – Aged Care Centres
Enter your details below to receive the latest updates from IRT directly to your inbox