8 August 2021
Dear family member/resident representative
I am writing to provide you with an update about your loved one’s aged care centre.
Since writing to you yesterday all residents and staff in our Flame Tree building have completed precautionary COVID-19 testing and we are awaiting results.
All residents in all buildings at the centre are well and are being kept updated.
In accordance with our outbreak management plan residents continue to be cared for and supported in their rooms and I am grateful for their understanding as we manage this challenging situation.
Our team will continue today providing updates via phone calls to those who are identified as responsible for the residents in the Flame Tree building and assisting them where possible with connecting with their loved one via video calls.
We are still in the early phase of managing this risk but I am confident that everything is being managed to plan in a calm and controlled manner and that all residents are comfortable.
The team continue to work with the South East Sydney Local Health District (SESLHD) and other health authorities to ensure all infection control measures are being managed.
You are receiving this update as you are identified in our records as the person responsible for your loved one but please pass this update on to other family members as you consider appropriate.
As per current Public Health Unit directions the centre remains closed to all visitors.
If you have any questions please call our Customer Service Team on 134 478.
I look forward to your cooperation.
EGM – Aged Care Centres
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