We’ve been building retirement villages for over 50 years. At IRT we make it easy for you to live the life you want, in a home you love.
Find out moreIRT has been caring for older Australians for over 50 years. Experience personal and professional care in a community you’ll feel proud to call home.
Find out moreIRT has been helping older Australians live independently at home for over 30 years. Our experienced staff provide home care and assisted living services you can trust.
Find out moreAge Matters – Empowering Older Australians
An initiative of IRT Group, Age Matters empowers older Australians to live free from disadvantage by tackling homelessness, loneliness and joblessness.
Find out moreIRT Academy – Aged Care Courses & Training
IRT Academy offer nationally-recognised qualifications to help start or further your career in aged care.
Find out moreWe’re a community-owned organisation that’s been improving the lives of older Australians for 50 years.
Find out moreWe’d love to find out more about you to see how we can help. Our Customer Service team operates from 8:30am - 5pm 7 days a week.
Call us nowDon’t have time to call? Submit an online enquiry form and our friendly team will be in touch.
Enquire nowWe’re online everyday and here to help answer your questions and point you in the right direction. Our live chat operates from 8:30am - 5pm 7 days a week.
Launch live chatWe encourage our residents, customers, family members and other stakeholders to provide feedback about the services we provide. Your feedback helps us to continually improve our services.
Find out more22 May 2023
Dear family member/resident representative,
You may recall that I wrote to you earlier this month about a new quarterly survey that the Federal Government has asked us to coordinate at your loved one’s aged care centre.
The survey is part of the National Aged Care Mandatory Quality Indicator Program (QI Program) and aims to measure, monitor and improve the quality of care provided to older Australians.
The survey opens today, Monday 22 May for residents and will close on Friday 16 June 2023.
Your loved one will be provided with a copy of the survey to complete in their own time. It includes 12 questions and all survey responses are completely anonymous.
If they need assistance to complete the survey, our staff will be on hand to read out the questions to them, or write their responses down.
If your loved is unable to complete the survey, you will be invited to be their proxy and complete the survey on their behalf. If this is the case, you will receive an email and SMS from an independent provider called MOA Benchmarking on Monday 29 May 2023 with a link to the online survey.
If you don’t receive an email or SMS from MOA Benchmarking next week, it means your loved one has indicated they have capacity to complete the survey themselves, or with staff assistance, and you do not have to do anything.
Yes. A summary of the survey results for your loved one’s care centre will be available three weeks after the survey closes and will be shared at your Residents and Relatives meeting.
Results for all residential aged care providers in Australia will be published by the government on the GEN Aged Care Data website six months after each survey is conducted.
The QI Program Survey will be conducted on the second month of each quarter and we will provide you with notice prior to each one. Remember, the survey email and SMS will come from MOA Benchmarking.
Please note that the Department of Health has designed the survey to be completely anonymous. It is for this reason that we encourage you and your loved one to continue using IRT’s existing feedback and complaints process if you have any immediate comments, complaints or feedback so that we can openly communicate with you and respond as soon as possible.
If you’d like more information about the QI Program, click here and if you have any questions, please speak to your Care Manager.
Thank you for your support.
Kind regards,
Nia Briguglio
Executive General Manager – Aged Care Centres
Enter your details below to receive the latest updates from IRT directly to your inbox
© 2024 IRT Group. All Rights Reserved • Terms and Conditions • Privacy Policy
© 2024 IRT Group. All Rights Reserved • Terms and Conditions • Privacy Policy