Due to the evolving Coronavirus (COVID-19) situation, we have implemented visitor restrictions at all our residential aged care centres. Read More

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An update on visiting arrangements

6 May 2021

Dear family member/resident representative

The NSW Chief Health Officer has updated the directions for aged care centres in NSW with some specific revised visiting arrangements for centres in your area.

Revised visiting arrangements

From 5pm today, up to two people may visit a resident each day or at any one time, and different people may visit each day.

Visits can occur between 10am and 5pm – 7 days.

Appointments aren’t necessary for visits between 10am and 5pm Monday to Friday but are still necessary for visits at all other times including weekends – we cannot arrange a visit at those times without prior notice.

All visitors must also now wear a mask when visiting.

No visits from areas of risk

It also remains a direction of the NSW Chief Health Officer that you cannot visit your loved one’s aged care centre if you have been to any of the case locations, areas of concern or geographical areas of risk in any state of Australia or in New Zealand.

Please note there are a number of new close and casual contact locations that have been recently identified.

The NSW Health website here provides you with information about these locations. Please check the website before each visit, as the information can change from day to day.

More information on the Chief Health Officer’s directions for aged care centres can be found here.

All other conditions of visiting continue to apply including the requirement to complete a wellness check. These details and information about resident outings can be found here.

Resident outings

Your loved one may leave the aged care centre to visit community locations such as shops and cafes, attend medical appointments, or join a gathering with numbers in accordance with Public Health Orders.

They may join a gathering if there will be no person at the gathering who in the last 14 days has been:

  • to, or is living in an area of increased testing or area of concern as identified by state and territory health departments
  • a close contact of a person confirmed with COVID-19 and are within their self-isolation period
  • in any of the locations visited by confirmed cases on a state or territory health department at the times and dates listed (both the ‘close contact’ or ‘casual contact’ list)
  • living in a household with a person who is currently self-isolating
  • for a COVID-19 test and is still waiting for their result.

If you are not able to confirm the above we may ask your loved one to self-isolate for 14 days when you return to the aged care centre; and strongly recommend you reconsider the outing.

More information about the Chief Health Officer’s directions on resident outings can be found here.

Flu vaccination

It is also a direction of the NSW Chief Health Officer that from 1 June to 30 September 2021, all visitors and staff entering a NSW aged care centre are required to provide evidence that they have received the 2021 flu vaccination. You can find more information about this direction here.

Thank you for your ongoing support and assistance.

If you wish to book an appointment to visit your loved one on a weekend please contact your Care Manager.

Yours sincerely

Nia Briguglio
EGM – Aged Care Centres

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