Due to the evolving Coronavirus (COVID-19) situation, we have implemented visitor restrictions at all our residential aged care centres. Read More

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An update on visiting arrangements

18 May 2021

Dear family member/resident representative

Following updated directions from the NSW Chief Health Officer, I’m pleased to advise revised visiting arrangements for your loved one’s aged care centre.

Visiting arrangements

There are no restrictions on the number of visitors a resident can have each day or at any one time and the wearing of a mask is no longer required.

Visits can occur between 10am and 5pm (7 days) and different people may visit each day.

Appointments are not required for visits on weekdays but remain a necessity for all other times to allow us to manage the number of people in the aged care centre at any one time.

No visits from areas of risk

The NSW Chief Health Officer directs that you cannot visit your loved one’s aged care centre if you have been to any of the case locations, areas of concern or geographical areas of risk in any state of Australia or in New Zealand.

Please check the NSW Health website here before you visit, as the information about these locations can change from day to day.

Flu vaccinations

In response to advice from the NSW Chief Health Officer, all visitors entering a NSW IRT aged care centre from 1 June to 30 September 2021 will be required to provide evidence that they have received the 2021 influenza vaccination. The only exception is for those with a medical exemption, in which case a medical certificate is required.

All other conditions of visiting arrangements and resident outings apply, including the requirement to complete a wellness check before entering the aged care centre. These details can be found here.

Thank you for your ongoing patience and support. If you have any questions, please do not hesitate to contact your Care Manager.

Yours sincerely

Nia Briguglio
Executive General Manager – Aged Care Centres

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