18 April 2023
Dear family member/resident representative,
Thank you for your support as we manage the risk of COVID-19 at your loved one’s aged care centre.
Disappointingly testing has confirmed additional positive cases of COVID-19 located in the Dementia Support Unit (DSU) and on Level 3. We are now caring for a total of 12 residents who have tested positive for COVID-19. The newly diagnosed residents will be evaluated by their doctors and prescribed anti-viral medication.
All residents on Level 3 and in the DSU are being closely monitored for symptoms. Those who have tested positive are being cared for in their rooms and are experiencing mild to no symptoms.
All residents who live in the DSU will receive rapid antigen tests tomorrow to detect any other cases. If your loved one returns a positive result, staff will let you know by phone and continue to provide you with a daily update regarding their progress.
Visiting arrangements
As we manage the risk of COVID-19 at the centre, you are encouraged to postpone your visit at this time. If you do continue with your plans to visit, please assist the care centre by complying with the following:
- All visitors are asked to complete their own rapid antigen test at home or on arrival at the centre and provide proof of the negative result (photo or actual test).
- All visitors are asked to wear a P2/N95 mask when visiting and other PPE as directed by staff.
- Those visiting a resident who is considered a close contact or is COVID-19 positive will be provided with direction on any further PPE requirements by a member of staff.
- Please wear your PPE as instructed by staff. If a staff member asks you to adjust it they are doing so to protect you, your loved one, and all others living and working in the care centre.
Further to the visiting arrangement above, please note that while we manage the risk of COVID-19 at the centre, children under 12 years of age are not permitted to visit the Dementia Support Unit or Level 3 of the care centre.
Please do not visit your loved one if you are experiencing any symptoms or are feeling unwell, even if the symptoms are mild. Even if you have a negative COVID-19 test result you may still have influenza which is highly contagious.
Please pass this message on to others as you consider appropriate and if you have any questions please contact your Care Manager.
Thank you for your co-operation.
Yours sincerely
Debbie Andrews
Operations Manager South East Sydney – Aged Care Centres
