24 April 2023
Dear family member/resident representative,
This is an update about how we are managing the risk of COVID-19 at your loved one’s aged care centre.
I am pleased to share that all COVID-19-positive residents in the Dementia Support Unit have reached their recovery criteria and are de-isolating today (Monday).
To ensure we detect any other cases as soon as possible, one DSU resident who remains negative is having a PCR test today.
There is one COVID-19-positive case on Level 3 of the care centre, however this resident will be able to de-isolate tomorrow.
Testing for residents identified as high-risk contacts is ongoing.
All residents are being closely monitored by our staff for symptoms and will receive a rapid antigen test if they begin to display symptoms. If your loved one tests positive, staff will let you know by phone and continue to provide you with a daily update regarding their progress.
Visiting arrangements
As we manage the risk of COVID-19 at the centre, you are encouraged to postpone your visit at this time. If you do continue with your plans to visit, please assist the care centre by complying with the following:
- All visitors are asked to complete their own rapid antigen test at home or on arrival at the centre and provide proof of the negative result (photo or actual test).
- All visitors are asked to wear a P2/N95 mask when visiting and other PPE as directed by staff.
- Those visiting a resident who is considered a close contact or is COVID-19- positive will be provided with direction on any further PPE requirements by a member of staff.
- Please wear your PPE as instructed by staff. If a staff member asks you to adjust it they are doing so to protect you, your loved one, and all others living and working in the care centre.
Further to the visiting arrangements above, please note that while we manage the risk of COVID-19 at the centre, children under 12 years of age are not permitted to visit the Dementia Support Unit or Level 3 of the care centre.
More details on our visiting arrangements can be found on our website here.
Please do not visit your loved one if you are experiencing any symptoms or are feeling unwell, even if the symptoms are mild. Even if you have a negative COVID-19 test result you may still have influenza which is highly contagious.
Please pass this message on to others as you consider appropriate and if you have any questions please contact your Care Manager.
Thank you for your co-operation.
Yours sincerely
Belinda Pheeney
Acting Operations Manager Sydney – Aged Care Centres
