Back to top
To Top

Important information about IRT Crown Gardens Aged Care Centre

7 November 2022

Dear family member/resident representative,

I am sad to advise that a resident has passed away. The resident had not tested positive to COVID-19 prior to their passing, however did so soon after. On behalf of everyone at IRT I extend my sincere condolences to the resident’s family members and friends, including our Crown Gardens residents and staff.

All other residents diagnosed with COVID-19 remain stable at this time. Some continue to have a range of mild symptoms including cough, sore throat and runny nose. They have been prescribed anti-viral medication by their GPs to aid their recovery.

A further round of PCR testing was conducted on Saturday and unfortunately an additional three residents tested positive to COVID-19. Staff are closely monitoring the health and wellbeing of all residents in the care centre as they remain in their rooms to reduce the risk of further transmission.

The Lifestyle team are continuing to provide residents with activities and are also assisting residents to make video and phone calls to family and friends when needed.

Another round of PCR tests were conducted this morning and we will provide an update to you with these results when they become available.

Contacting the care centre

We kindly ask that if you wish to speak with staff at the care centre, please phone reception on 02 4475 3633. Please do not call the RN phone as this disrupts floor staff from carrying out the important work of caring for your loved one.

Please note that out of business hours (from 5pm – 9pm) the care centre reception phone will be answered by a customer contact centre representative.

Care centre remains closed to visitors

Last week, in consultation with NSW Health authorities the decision was made to close the care centre to all visitors, except those for essential purposes arranged in accordance with care centre staff. At this stage the care centre will remain closed to visitors. We will continue to keep you updated about this decision.

Please pass this message on to others as you consider appropriate and if you have any questions please contact reception at the care centre on 02 4475 3633.

Thank you for your support.

Yours sincerely

Alex Reed

Acting EGM – Aged Care Centres

Subscribe to our newsletter

Enter your details below to receive the latest updates from IRT directly to your inbox

*By signing up to our newsletter you agree to receive emails from IRT.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.