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Find out more9 September 2022
Dear family member/resident representative,
I am writing to provide you with an update about our residents from Callala and Comerong Houses who were diagnosed with Respiratory Syncytial Virus (RSV) earlier this week.
The residents have been continuing their recovery from their flu-like symptoms while being cared for in their rooms; with one, a resident of Comerong House, now completely recovered.
Other residents in Callala House remain well, without viral symptoms, as are our residents in other areas of the care centre.
The recovered resident from Comerong House is now able to leave their room and meet with others to participate in group activities. As they were the only resident of that house to be diagnosed with the virus, regular operations there have now resumed including regular visiting arrangements in line with the rest of the centre (except Callala House) as outlined at the foot of this message.
Callala House
As explained earlier this week RSV is highly contagious and for this reason we encourage you to reconsider any planned visits to this area of the care centre at this time. If you do wish to proceed with your visit, please contact the Care Centre to discuss your plans and you will be guided on how to make it as safe as possible.
All other areas of the care centre (except Callala House)
Visiting arrangements for all other areas except Callala House are outlined below.
Please note: If you are visiting after-hours and on the weekend, please be patient while waiting for staff to open the door. If they don’t respond immediately it is because they are caring for a resident, but will respond as soon as they are able.
If you have had COVID-19 you must not enter an aged care centre until 10 days has passed from your diagnosis day, and you have no symptoms.
Further to the above, please do not visit your loved one if you are experiencing any symptoms or are feeling unwell (even if you have a negative COVID-19 test result. You may still have influenza or another virus such as RSV which is highly contagious.
Please pass this message on to others as you consider appropriate and if you have any questions please contact your Care Manager.
Thank you for your support.
Yours sincerely
Nia Briguglio
EGM – Aged Care Centres
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