13 April 2023
Dear family member/resident representative,
I am writing to let you know that two residents at your loved one’s aged care centre have tested positive to COVID-19.
The residents live on Level 3 of the Jacaranda building and are experiencing mild symptoms such as a fever and husky voice, as we care for them in their rooms.
In response to this we have implemented our outbreak management plan, which includes a range of infection control protocols, in order to minimise the risk of the virus spreading within the care centre. We have also implemented some changes to visiting requirements for Level 3 of the Jacaranda building which are outlined further below.
To ensure early detection of any other cases, all residents on Level 3 of Jacaranda will be tested for COVID-19 via the PCR method today, and I will provide you with another update when we receive the results.
If your loved one returns a positive result, staff will let you know by phone and continue to provide you with a daily update regarding their progress.
Visiting arrangements
As we manage the risk of COVID-19 at the centre, you are encouraged to postpone your visit at this time. If you do continue with your plans to visit, please assist the care centre by complying with the following:
- All visitors are asked to complete their own rapid antigen test at home or on arrival at the centre and provide proof of the negative result (photo or actual test).
- All visitors are asked to wear a P2/N95 mask when visiting and other PPE as directed by staff.
- Those visiting a resident who is considered a close contact or is COVID-19 positive will be provided with direction on any further PPE requirements by a member of staff.
- Please wear your PPE as instructed by staff. If a staff member asks you to adjust it they are doing so to protect you, your loved one, and all others living and working in the care centre.
Jacaranda building – Level 3
Further to the visiting arrangements above, please note that while we manage the risk of COVID-19 at the centre, children under 12 years of age are not permitted to visit.
Please do not visit if you are unwell yourself, with even the mildest symptoms. Symptoms of respiratory infection can indicate a range of contagious viruses including COVID-19 and influenza.
Please pass this message on to others as you consider appropriate and if you have any questions please contact your Care Manager.
Thank you for your co-operation.
Yours sincerely
Debbie Andrews
Operations Manager South East Sydney – Aged Care Centres
