We’ve been building retirement villages for over 50 years. At IRT we make it easy for you to live the life you want, in a home you love.
Find out moreIRT has been caring for older Australians for over 50 years. Experience personal and professional care in a community you’ll feel proud to call home.
Find out moreIRT has been helping older Australians live independently at home for over 30 years. Our experienced staff provide home care and assisted living services you can trust.
Find out moreAge Matters – Empowering Older Australians
An initiative of IRT Group, Age Matters empowers older Australians to live free from disadvantage by tackling homelessness, loneliness and joblessness.
Find out moreIRT Academy – Aged Care Courses & Training
IRT Academy offer nationally-recognised qualifications to help start or further your career in aged care.
Find out moreWe’re a community-owned organisation that’s been improving the lives of older Australians for 50 years.
Find out moreWe’d love to find out more about you to see how we can help. Our Customer Service team operates from 8:30am - 5pm 7 days a week.
Call us nowDon’t have time to call? Submit an online enquiry form and our friendly team will be in touch.
Enquire nowWe’re online everyday and here to help answer your questions and point you in the right direction. Our live chat operates from 8:30am - 5pm 7 days a week.
Launch live chatWe encourage our residents, customers, family members and other stakeholders to provide feedback about the services we provide. Your feedback helps us to continually improve our services.
Find out more01 August 2022
Dear family member/resident representative,
I am writing to let you know that some residents of Ribbonwood Level 2 at your loved one’s aged care centre have tested positive to COVID-19.
The residents are experiencing mild to moderate symptoms such as a sore throat, cough and fever and are being cared for in their rooms where they are being monitored closely and served their meals.
In response to this we have implemented our outbreak management plan, which includes a range of infection control protocols, in order to minimise the risk of the virus spreading within the care centre.
To minimise the risk of transmission all residents in Ribbonwood Level 2 are encouraged to remain in their rooms where staff are supporting them with their care needs, activities to suit a range of interest, and help with phone and video calls where needed.
As a precautionary measure, all residents (except those already diagnosed with the virus) in Ribbonwood Level 2 have been tested using the PCR method where results are analysed off-site in a laboratory, and we are awaiting those results.
During an outbreak like this, we follow a regime of regular testing to ensure early detection of any other cases. To this end, all residents who haven’t tested positive in Ribbonwood Level 2 will be tested again tomorrow.
For the utmost caution, residents in the ground floor of the Flame tree building will be also tested tomorrow. This is in response to a potential exposure of the residents to a positive case.
All tests are conducted using the PCR method, where they are analysed off-site in a laboratory and it can take up to 24 hours for us to receive the results.
I will continue to provide updates like this one, but if your loved one returns a positive result staff will let you know by phone and will continue to provide you with daily updates on their progress.
Visiting arrangements – Ribbonwood Level 2
All visits to residents in Ribbonwood Level 2 must be by arrangement with the Care Manager.
Visiting arrangements – All other areas of the care centre
While we manage the risk of COVID-19 at the centre you are encouraged to reconsider your visit at this time. If you do continue with your plans please assist the care centre by complying with the following:
As always please do not visit your loved one if you are experiencing any symptoms or are feeling unwell, even if the symptoms are mild. Even if you have a negative COVID-19 test result you may still have influenza which is highly contagious.
Please pass this message on to others as you consider appropriate and if you have any questions please contact your Care Manager.
Thank you for your support.
Yours sincerely
Nia Briguglio
EGM – Aged Care Centres
Enter your details below to receive the latest updates from IRT directly to your inbox
© 2024 IRT Group. All Rights Reserved • Terms and Conditions • Privacy Policy
© 2024 IRT Group. All Rights Reserved • Terms and Conditions • Privacy Policy