Information about the QI Program Survey

12 May 2023

Dear family member/resident representative,

I’m writing to let you know about a new quarterly survey we will be facilitating at your loved one’s aged care centre.

What is the survey for?

The survey is part of the Federal Government’s National Aged Care Mandatory Quality Indicator Program (QI Program).

It is a mandate for approved providers of residential aged care to collect feedback from our residents or nominated representatives on 11 crucial areas of care, such as pressure injuries, medication management, and quality of life. We are then required to submit this data to the government on a quarterly basis.

What are the details?

The survey will open for residents on Monday 22 May 2023 and will close on Friday 16 June 2023. It includes 12 questions and will take approximately 10 minutes to complete.

Your loved one will be provided with a copy of the survey to complete in their own time. If they need assistance to complete the survey, our staff will be on hand to read out the questions to them, or write their responses down.

If your loved is unable to complete the survey, you will be invited to be their proxy and complete the survey on their behalf.

How will I know if I’ve been invited to be my loved one’s proxy?

If you’re invited to be your loved one’s proxy, you will receive an email and SMS from an independent provider called MOA Benchmarking on Monday 29 May 2023 with a link to the online survey. The message will look something like this: