We are committed to providing consistently high quality service to people in our communities

Our promises to you

  • We are honoured and delighted that you have chosen us
  • You will remember us because we are always thinking of you
  • We are open to new ideas and suggestions from you
  • We will respect you and always be supportive and caring

Who are our customers

  • Residents, clients and their families
  • Business partners
  • The community
  • Internal colleagues

How can you help us

  • Provide us with comments, suggestions and views on any aspect of our service
  • Let us know if we don’t deliver on our promises
  • Please inform us if you are not sure of your rights and responsibilities
  • Tell us if your circumstances have changed or are about to change

We will deliver on our charter:

We are honoured and delighted that you've chosen us

  • We will provide professional service which is caring, friendly and non judgmental
  • We will value you as an individual

You will remember us because we are always thinking of you

  • We will update you and keep you in the loop
  • We will provide you with clear, accurate and consistent information

We are open to new ideas and suggestions from you

  • We encourage constructive feedback on our performance
  • We will acknowledge all feedback within 2 weeks and provide you with a summary of our proposed actions

We will respect you and always be supportive and caring

  • We will provide assistance and support that respects your individual circumstances
  • We will never unless required by law, disclose your personal information to any third party without your permission


You can download a copy of our IRT Customer Service Charter

We value your feedback on our charter. If you have any comments or suggestions please make an enquiry online.
 

The GoodLife

The GoodLife is Australia's first YouTube Channel for over 55s. It's produced by IRT Foundation to share inspiring ad-free stories about older people.

It covers eveything from encore careers, age-friendly exercise and cooking, to skydiving, salsa dancing and creative hobbies.

You can find new episodes from Season 2 online or enjoy all the action from Season 1, which premiered last year.

Tune in to The GoodLife today