Site audit at IRT Greenwell Gardens Aged Care Centre

15 November 2022

Dear family member/resident representative,

We’ve been notified of a site audit taking place at IRT Greenwell Gardens Aged Care Centre by the Aged Care Quality and Safety Commission.

The site audit has started this morning with Commission representatives proposing to assess all areas of your loved one’s aged care centre.

Site audits are common practice in the aged care industry and are conducted by an assessment team appointed by the Commission.

The purpose of site audits is to review the quality of care and services provided to residents and customers. It measures the performance of an aged care provider against all requirements of the Aged Care Quality Standards.

Our staff are working with the Assessment Team to ensure they have access to all the information and documents they need.

The Assessment Team may also like to talk with you or your loved one and ask you questions about the care and services provided by IRT, and we will assist them by providing relevant contact details.

Once the site audit is complete, the Assessment Team will provide IRT with a report that details the outcome of the assessment. Results of the assessment are made available on the Aged Care Quality and Safety Commission website: www.agedcarequality.gov.au.

If you have any questions about the site audit at IRT Greenwell Gardens, please do not hesitate to contact your Care Manager Nicole Graham by phone on 4429 4111 or by email ngraham@irt.org.au.

Yours sincerely,

Nia Briguglio
EGM – Aged Care Centres