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Site audit at IRT Woodlands Aged Care Centre

14 November 2022

Dear family member/resident representative

We’ve been notified of a site audit taking place at IRT Woodlands Aged Care Centre by the Aged Care Quality and Safety Commission.

The site audit has started this morning with Commission representatives proposing to assess all areas of your loved one’s aged care centre.

Site audits are common practice in the aged care industry and are conducted by an assessment team appointed by the Commission.

The purpose of site audits is to review the quality of care and services provided to residents and customers. It measures the performance of an aged care provider against all requirements of the Aged Care Quality Standards.

Our staff are working with the Assessment Team to ensure they have access to all the information and documents they need.

The Assessment Team may also like to talk with you or your loved one and ask you questions about the care and services you receive from IRT and we will assist them by providing relevant contact details. If you would like to speak with the Assessment Team you can do so by contacting Woodlands reception or by contacting the Aged Care Quality Safety Commission on   1800 951 822 and quoting this code: 5408.

Once the site audit is complete, the Assessment Team will provide IRT with a report that details the outcome of the assessment. Results of the assessment are made available on the Aged Care Quality and Safety Commission website: www.agedcarequality.gov.au.

If you have any questions about the site audit at IRT Woodlands please do not hesitate to contact your Care Manager Colleen Read by phone on 07 5390 1610 or by email cread@irt.org.au.

Yours sincerely

Kevin Donahoe
General Manager Queensland

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