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IRT pre-registers to the Retirement Living Code of Conduct

Retirement Living Industry Policy
11 March 2019
Code of Conduct pre-registration

The Retirement Living Code of Conduct is an initiative of the peak industry bodies that represent retirement living across Australia – the Retirement Living Council (RLC) and Leading Age Services Australia (LASA).

The Code of Conduct aims to improve standards across the industry and promotes and protects the interests of residents, above and beyond statutory obligations.

IRT believes the Code of Conduct is an important step in lifting the bar for all operators and will assist in promoting trust and confidence in the sector. It will also give current and future residents added confidence about their decisions and improve their overall experience living in a retirement village.

The code will take full effect from 1 January 2020 and has been finalised after extensive consultation with retirement village operators, residents and other interested people and groups.

It covers all aspects of a residents’ experience in a retirement village: from signing the contract and moving into a retirement village, the on-site living experience, to leaving a village and re-selling the unit or apartment.

As one of the first operators to pre-register for the code, IRT is committed to providing high standards and attaining high resident satisfaction at our retirement villages. Once formal registrations open later this year, we will formally become a subscriber to the code.

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