30 March 2023
Dear family member/resident representative,
I’m writing to let you know that we will be upgrading the Wi-Fi and network at your loved one’s aged care centre from 6pm on Friday 31 March to 10pm on Saturday 1 April 2023.
The purpose of the upgrade is to improve the overall user experience for residents, family members, visitors and staff, and to ensure better Wi-Fi and network performance across the site.
What does it mean for your loved one?
Your loved one may notice some new faces around the care centre as members from our IT team carry out the upgrade. There will also be temporary network and Wi-Fi outages while the work is taking place.
There will be no changes to the Wi-Fi network name or password at IRT St Georges Basin, and as such once the upgrade is complete your loved one should be able to connect to the IRT network as usual. If your loved one has any issues after the upgrade please let staff know.
Friday 31 March
There will be a site-wide outage overnight from 6pm on Friday 31 March until 6am on Saturday 1 April. During this time, the following services will be unavailable:
- Internet access – Once the internet is reconnected, all devices should continue working as normal. Residents should not have to re-log in, enter passwords or do anything differently.
- Email
- Resident and visitor Wi-Fi access
- Site computers, network and printers.
Saturday 1 April
From 6am on Saturday morning until later that evening, our IT team will work their way throughout the site to replace the existing wireless access points. There will be no site-wide outage on this day, but rather temporary outages in various areas across the care centre over the course of the day as the work takes place.
We sincerely apologise for any inconvenience this upgrade may cause to you or your loved one and will do our best to ensure we minimise the disruption to residents where possible.
Please pass this message on to others as you consider appropriate and if you have any questions please do not hesitate to contact me.
Thank you for your support.
Kind regards
Anita Maier
Care Manager – IRT St Georges Basin Aged Care Centre
