Higher Everyday Living Fees give you the choice to add a little extra to your everyday, through premium and enhanced services.
Higher Everyday Living Fees give you the choice to add a little extra to your everyday, through premium extras and enhanced services.
HELF was introduced by the Australian Government under the Aged Care Act 2024. It stands for Higher Everyday Living Fee, and it replaces the Additional Service Fees.
HELF gives you choice: the option to add services that are additional to, or of a higher standard than, those included in your care.
It’s a simple way to enjoy more of what you love, on your terms.
Rather than a one-size-fits-all model, you can choose the HELF services and everyday touches that matter to you. Every service is available as part of a package, as individual items or by one-off request. If there are a few things you’ll enjoy regularly, the package options usually provide the best value. If it’s just the occasional treat you’re after, then paying by request means you only pay for what you use.
IRT’s HELF services and packages draw on our experience of providing additional services across our residential care homes. They bring together everyday extras we know residents value that suit different interests and preferences, so you can choose what matters to you.
A package focused on everyday social and lifestyle touches, like happy hour, high tea and dance classes. It suits residents who enjoy a few regular activities and like the ease of one simple daily rate.
A package centred on everyday comforts in your room, covering things like TV, Wi-Fi, phone, and other small conveniences. It suits residents who want these comforts set up and included, rather than arranged one at a time.
A combined package bringing together both the social lifestyle services and the everyday room comforts. It suits residents who want the full offering covered together under one simple daily rate.
Find answers to some frequently asked questions on the Higher Everyday Living Fees.
HELF was introduced by the Australian Government under the Aged Care Act 2024. It stands for Higher Everyday Living Fee, and it replaces the old Additional Service Fees.
HELF gives you choice: the option to add services that are additional to, or of a higher standard than, those included in your care if and when you’d like them.
Prices differ based on the services available at your preferred residential care home, the options you choose and your financial status. Every service is available as part of a package, as individual items or by one-off request, and comes with a clear price, so you always know what you’re paying for.
Yes, HELF services are available as part of a package, as individual items or by one-off request, so you can choose which services and options suit you best.
Yes, HELF is optional and resident-led. You decide what’s right for you, and whether a package, an individual item or one-off request suits your circumstances better. There’s a cooling-off period if you change your mind, and you’re free to opt in, adjust, or cancel later on.
For more information on HELF you can view the Department of Health, Disability and Ageing Fact Sheet, visit our Aged Care Costs page, or give our friendly Customer Service Team a call on 134 478.
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