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Everything you need to know about home care

At IRT we understand that it’s difficult to know where to start, when trying to understand your home care options.

To assist with your home care journey, we’ve answered some of your most commonly asked questions.

What is home care and how do I know if I need it?

Home care is a range of services that help you to live independently at home for longer. IRT can help you with household chores, personal care and social outings.

You might be ready for home care services if:

 

You’re having trouble with daily tasks, like shopping, cooking and cleaning

 

You’d like to get out more but need help with physical mobility or transport

 

Keeping on top of your health and personal care is getting harder.

Speak to our friendly customer service team and get independent advice from your GP and My Aged Care if you’re unsure.

What does home care cost?

Whether you need a little bit of assistance, or a lot, you can trust our experienced home care staff to understand you and meet your needs.

The cost of your home care services are dependent on the level of care you need, the types of services you are after and if you are eligible for government support. Whether you are receiving government support or wish to pay for your services privately we have put together an easy to use guide to help choose the right option that best suits you.

If I choose IRT, how do I get started?

It’s easy to start living your best life at home with IRT. Just give our friendly customer service team a call on 134 478. We can help you to:

 

Arrange assessments through My Aged Care

 

Book and pay for your first IRT home care service

 

Join the waiting list for a government funded Home Care package.

I’m already getting services from another provider; how do I transfer to IRT?

Switching is easy! Just:

 

Give our friendly customer service team a call on 134 478

 

Let My Aged Care know and ask for your referral code to be reactivated

 

Inform your current home care provider

 

Start getting home care services from IRT when your previous arrangement ends.

You’ll be issued with a final statement from your old provider and your unspent funds will be transferred to your new account with IRT.

How do I get government funding support?

Getting assessed for government funding support is easy. Call My Aged Care on 1800 200 422 and arrange for someone to visit you at home to assess your needs.

Simple home care assessments are done by a Regional Assessment Service (RAS) team. More complex assessments are done by an Aged Care Assessment Team (ACAT).

If you’re eligible for a Home Care package, wait for My Aged Care to assign a package to you, then contact IRT to get started.

IRT home care services are also available as a one-off purchase, or as part of an ongoing private service. Customers also have the option of combining government funding with an additional private contribution, allowing you to receive more of the services that suit your needs.

Can I choose which IRT staff provide my services?

When you get home care services from IRT, you have a dedicated Customer Relationship Manager and home care team.

You’ll get to know and trust the qualified experienced staff who provide your services. Importantly, they’ll listen to you and be responsive to your needs.

Whether you’re looking for someone to help around the home or take you on an outing, we’ll find your perfect match at IRT.

What home care services does IRT provide?

With almost 50 years’ experience caring for older Australians, IRT is one of the most experienced home care providers on the market.

We offer a range of affordable services to help you live your best life at home:

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Cleaning and household tasks

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Personal care

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Getting out and about

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Social connection

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Health and wellbeing support

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Home safety and security

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Nursing services

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Concierge services

Our reviews speak for us

A generally well managed facility. Staff at office always try to assist with coordinated visits during covid.Care staff are overworked but do there best to do there job with care and compassion. Facility is well maintained and food served to residents is average.
Ian M.
Great stop to enjoy life.
Rog & Anne A.
Clean and staffs are awesome..
Janet K.
Very nice comfortable complex
Garry W.
Very helpful staff easy to access to visit during Covid 19 times.
Marcello S.
Great place staff are wonderful can’t wait to get old so I can move in
Zed B.
Good place
Shambita T.
Visiting a family member she likes it there. They are a little slow on there repairs.She likes it there.
lianne W.
Seems to be good care n service for aged occupants
Henri J.
Great place and lovely people, definitely recommend.
Kathy L.

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