We make it easy at IRT
Everything you need to know about our home care services.
Everything you need to know about our home care services.
Home care is a range of services that help you to live independently at home for longer. IRT can help you with household chores, personal care and social outings.
You might be ready for home care services if:
You’re having trouble with daily tasks, like shopping, cooking and cleaning
You’d like to get out more but need help with physical mobility or transport
Keeping on top of your health and personal care is getting harder.
Speak to our friendly customer service team and get independent advice from your GP and My Aged Care if you’re unsure.
With almost 50 years’ experience caring for older Australians, IRT is one of the most experienced home care providers on the market.
We offer a range of affordable services to help you live your best life at home:
Help around the home
Personal care and assistance
Getting out and about
Health and wellbeing support
Clinical and dementia care
Social connection
Home safety and security.
Enjoy quality of life, as well as quality health and personal care, with IRT home care services.
The cost of your home care services depends on:
The Government helps to fund simple home care services through the Commonwealth Home Support Programme (CHSP). More complex home care is funded through the Home Care Packages program.
You can also choose to pay for home care services privately.
The Australian Government regulates and helps with the cost of receiving home care services. This ensures that people who can afford to do so, contribute to the cost of their services. It also provides a safety net for people on low fixed incomes, like pensioners.
Home care funding from the Australian Government is provided through two programs, the CHSP program or Home Care packages.
Getting assessed for government funding support is easy. Phone My Aged Care on 1800 200 422 and arrange for someone to visit you at home to assess your needs.
Simple home care assessments are done by a Regional Assessment Service (RAS) team. More complex assessments are done by an Aged Care Assessment Team (ACAT). You can also choose to pay for your home care privately, as described below.
Privately funded home care
IRT offers a range of home care services that can be personalised to support people, from basic help around the home to high-level clinical needs. These can be accessed through a privately funded package, or even as a one-off service for help when you need it most.
With over 25 years experience in home care, IRT has the experience to work with you to make setting-up and receiving the support you need as easy as possible.
Call 134 478 to discuss your options with our customer service team.
Home Care Packages program
Helps to fund the cost of more complex home care services.
Eligibility for Home Care Packages is determined by an Aged Care Assessment Team (ACAT). You’ll need to complete an Income and Asset Test too.
There are four levels of care with variable waiting periods. My Aged Care will write to tell you when a package’s been assigned.
| Level | Waiting Period |
| Level 1 | 6-9 months |
| Level 2 | 6-9 months |
| Level 3 | 12+ months |
| Level 4 | 12+ months |
You can also choose to pay for home care services privately. Supplementing a government-funded Home Care Package with privately-funded services might give you more choice and control over your services. General support starts at just $19.80.
We want you to start living your best life at home as soon as possible. If you’re eligible for a government-funded Home Care Package it could be at least six months before a package is assigned to you.
We can help you get started sooner with a range of introductory offers or privately-paid services. Give our friendly customer service team a call on 134 478 to find out more.
Getting assessed for government funding support is easy. Call My Aged Care on 1800 200 422 and arrange for someone to visit you at home to assess your needs.
Simple home care assessments are done by a Regional Assessment Service (RAS) team. More complex assessments are done by an Aged Care Assessment Team (ACAT).
If you’re eligible for a Home Care package, wait for My Aged Care to assign a package to you, then contact IRT to get started.
IRT home care services are also available as a one-off purchase, or as part of an ongoing private service. Customers also have the option of combining government funding with an additional private contribution, allowing you to receive more of the services that suit your needs.
When you get home care services from IRT, you have a dedicated Customer Relationship Manager and home care team.
You’ll get to know and trust the qualified experienced staff who provide your services. Importantly, they’ll listen to you and be responsive to your needs.
Whether you’re looking for someone to help around the home or take you on an outing, we’ll find your perfect match at IRT.
It’s easy to start living your best life at home with IRT. Just give our friendly customer service team a call on 134 478. We can help you to:
Arrange assessments through My Aged Care
Book and pay for your first IRT home care service
Join the waiting list for a government funded Home Care package.
Switching is easy! Just:
Give our friendly customer service team a call on 134 478
Let My Aged Care know and ask for your referral code to be reactivated
Inform your current home care provider
Start getting home care services from IRT when your previous arrangement ends.
You’ll be issued with a final statement from your old provider and your unspent funds will be transferred to your new account with IRT.
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