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Home care services

At IRT, we don’t believe that one size fits all.  We will help you select and optimise your home care services and deliver them how you like them, right down to how you like your cuppa. 

A neighbour when you need a little help here and there.

We understand that letting someone into your home to offer a helping hand can be a bit hard at first.

With more than 30 years’ experience helping older Australians, we’re here to support you and your needs with a variety of trusted home care services.

Our home care services

We offer quality care with home care services available throughout NSW, Qld and the ACT. The services available can vary based on where you live, the level of care you need and if you’re eligible for government funding.

Personal care

We can help with grooming, dressing, bathing, showering, shaving, continence and general body care.

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Domestic assistance

Let us take care of domestic assistance, like cleaning and general household jobs, so you can continue doing more of the things you love.

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We make it easy for you to run your errands, get from A to B and engage with your local community.

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Social support

We can help you stay connected with family, friends and the local community.

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Allied health services

We can help you access allied health services like physiotherapy, podiatry and speech pathology to enhance your health and wellbeing.

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Home maintenance and modifications

We can fix locks, test smoke detectors and alarm systems, plus carry out home safety repairs or modifications.

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Nursing services

Professional, personalised care delivered in the comfort of your own home

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Why choose IRT?

As a community-owned home care provider, we put people first. Helping you live your best life at home is our priority.

Personalised care

Our dedicated home care team will take the time to understand your goals and care needs and assist in tailoring home care services that best suit you.

30+ years' experience

With over 30 years of experience, our friendly and supportive team will soon feel like family.

Carers you can trust

We have a dedicated team of caring and experienced staff who you’ll look forward to seeing, and you’ll be supported by qualified professionals.

We make it easy, every time

Booking and using IRT home care services is a breeze. We make it easy for you to get the services you want, when you need them.

Home care funding and package options

A range of home care services are supported by the Commonwealth Government to encourage more Australians to stay in their own home. At IRT, we’re always happy to help.

Government Funded

Commonwealth Home Support Programme (CHSP)


Who's it for?

For seniors needing low-level support with daily living tasks

Key Benefits

  • Entry-level assistance on a short-term or ongoing basis
  • Designed for those needing 1 or 2 home care services
  • Temporary support while waiting for a Home Care Package (HCP)
Government Funded

Home Care Package (HCP)


Who's it for?

For those with care needs that go beyond what the CHSP can provide

Key Benefits

  • More comprehensive, longer-term, home-based support program
  • Basic to high-level care needs
  • Once you have a HCP, you can keep it for as long as you need

Private home care services

Non-subsidised (full cost)

Who's it for?

For those who to prefer to pay privately or aren’t eligible for government funding

Key Benefits

  • Available to purchase as a one-off or as part of an ongoing arrangement
  • Ability to combine government-funded services with a private option
  • Suitable for those on a wait list to receive a HCP but need support right now

We make it easy to understand your costs

The cost of your home care services depends on the services you choose and your individual financial circumstances. 

At IRT, we want to take the hassle out of understanding your home care fees. That’s why we’ve put together a handy guide to help you. 

IRT staff member assisting elderly man with technology

How to apply for home care
and get your ACAT assessment

If you need a little helping hand to keep living at home and need home care, the first step (unless you’re paying privately) is to register with My Aged Care and get an ACAT assessment. This is the Australian Government’s aged care services portal where you can access information and apply for funding.

Here’s a quick breakdown of how the process works. If you need a helping hand from us, contact us. At IRT, we’re always happy to help at any stage of the process.

Check your eligibility and apply

Contact My Aged Care to register and find out if you are eligible for Australian Government funded aged care services. They'll then refer you to your local Aged Care Assessment Team (ACAT) for a face-to-face assessment to discuss your care needs.

You will also need to arrange an income and asset assessment to calculate how much you can afford to contribute towards the cost of your aged care services. This is used to determine how much funding you receive for care services.

Receive your assessment outcome

After your face-to-face assessment at your home or hospital, you'll receive a letter from ACAT with your results.

This letter will indicate if you've been approved for residential aged care, the level of care you'll receive, your referral code for these services and a personalised care plan.

Find your home care provider

Once you've been approved for home care services, it's time to find a home care service provider that suits your needs in terms of location, services and availability. Feel free to contact us to discuss things such as your culture and language options and our empathetic and experienced staff who will care for your needs.

If you have chosen IRT as the provider that best meets your needs, we will work with you to develop a plan based on your care needs, goals and what is important to you.

We're here to help!

We’re here to help if you need some assistance or have a question or two. Simply call our friendly team on 134 478 or submit an online enquiry by clicking below.

Learn more about home care and
get carer support from The Good Life

Are you looking for something in particular? Find handy tips and information to help you access the support you need with The Good Life.

Frequently asked questions

Home care is a support service for seniors who need assistance with daily care and household tasks to keep living independently and safely in their own homes.

Whether it’s help with domestic duties such as cooking and cleaning or simply warm companionship, home care offers personal, physical or emotional support that empowers you to keep living independently at home.

Customers receive services based on their specific needs and individual care plan. This might include assistance with daily activities such as showering or personal hygiene, and they can also receive medical care from registered nurses and allied health professionals.

The instinct for many is to remain at home for as long as possible and seek assistance from family. With time, however, it can become increasingly difficult to manage daily living and relying heavily on family for help can become taxing for everyone. If you or your loved one is struggling to perform daily activities or is suffering from isolation, it might be time to consider home care.

There are a few common signs that you or your loved one may need to consider home care:

  • You’re having a difficult time managing with daily activities or household tasks, including cooking, cleaning and getting dressed
  • Your home is messy or unclean
  • Your family in unable to provide you with the level of support required
  • You’ve lost your driver licence and can’t go on social outings anymore or do the groceries
  • You’re having falls and daily tasks, such as watering the garden, are difficult without tripping.

Learn more about the common signs it’s time to apply for home care here.

Home care is a highly beneficial service that can empower you or your loved one to keep living independently at home and enjoying a higher quality of life. It offers the support you need with daily activities such as cooking or cleaning without relying on family for assistance.

Home care can also help you maintain hobbies and interests that have become more difficult, and can even help alleviate feelings of isolation through warm companionship and connection.

Benefits of home care include:

  • You have choice and control over the care you would like to receive
  • You or your loved one will receive personalised care tailored to your needs
  • Home care helps you keep your independence and allows you to keep doing the things you love

Whether you need a little bit of assistance, or a lot, you can trust our experienced home care staff to understand you and meet your needs.

How much you pay for home care depends on the type of care you need, the provider you choose, your individual financial circumstances and the services you receive. The Australian Government helps pay for home care services for eligible people.

At IRT, we make it easy for you to understand your home care costs. Whether you are receiving government support or wish to pay for your services privately we have put together an easy to use guide which explains costs, options available to you and eligibility for government support. Learn more.

There are several factors to take into consideration when choosing a home care provider, including the level of care required, services offered, provider background and staff.

There’s no doubt that making the decision to get extra support at home can be difficult. It can be an emotional time for you and your loved ones and concerns can come up. The best way to make a good decision is to visit several aged care centres to compare them and get a feel for them. Ask the questions that are relevant to your needs, listen carefully to the responses and keenly observe what is happening around you.

Find out more about how to choose a home care provider

It’s easy to start living your best life at home with IRT. Join the waiting list for a government funded Home Care package. Just give our friendly customer service team a call on 134 478. We can help you to:

  • Arrange assessments through My Aged Care
  • Book and pay for your first IRT home care service

Switching is easy! Just:

  • Give our friendly customer service team a call on 134 478
  • Let My Aged Care know and ask for your referral code to be reactivated
  • Inform your current home care provider
  • Start getting home care services from IRT when your previous arrangement ends.

You’ll be issued with a final statement from your old provider and your unspent funds will be transferred to your new account with IRT.

Enquire about home care with IRT

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Stay at home with The Good Life

Get expert advice and the latest in home care on our handy blog.