Information for visitors to our aged care centres. Read more
Contact IRT using the form below, and we’ll arrange a face-to-face meeting between you and one of our dedicated Customer Relationship Managers. We aim to understand your needs and expectations and to make your transition to IRT as simple as possible. This is your opportunity to ask the important questions and we’ll demonstrate how we can help you maintain your independence at home.
Call My Aged Care on 1800 200 422 or visit their website to tell them you have decided to transfer to IRT. They need to confirm to you they have reactivated your referral code and send it to IRT. This allows your home care package and its funds to be transferred to IRT. If you need support contacting My Aged Care your Customer Relationship Manager will be happy to help. Let IRT know your reactivated code as soon as you get it.
Once you’ve decided to transfer to IRT, you’ll need to tell your existing provider. Check your agreement for information on how much notice is required. It’s generally best to provide your existing provider with written notice of your decision as soon as possible. Your IRT Customer Relationship Manager can help with advice on what’s required if you need help.
You can start receiving services from IRT as soon as you’ve ended your agreement with your previous provider. Give your Customer Relationship Manager a call on 134 478 and let us know when you’d like to start. We’re ready as soon as you are!
Your old provider is required to send you a final statement within 56 days of your agreement ending. They must also transfer your unspent funds to IRT by the 70th day after your last services.
Once received, we’ll hold onto your funds on your behalf, until you’re ready to spend them on home care services.
Your IRT Customer Relationship Manager is there to help you throughout the journey and can help if there are any problems.
Booking and using IRT home care services is a breeze. We make it easy for you to get the services you want, when you need them.
A specialised customer service team you can contact at any time to make, pay for or change a booking
A personal Customer Relationship Manager who’ll make sure you’re happy with our services and have a great experience, every time
A team of qualified and supportive staff who get to know you and treat you like family.
At IRT, we don’t believe that one size fits all. We take the time to understand you and your goals to live your best life at home. We tailor our home care services to meet your needs.
A dedicated Customer Relationship Manager to help you select and optimise your services
Flexible personal care, health care, transport, shopping, social outing and home maintenance services tailored for you
A dedicated team of home care staff who know how you like your cuppa (your services delivered how you want them).
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