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At IRT we value your feedback to assist us in improving our services and help seniors to achieve their optimum quality of life.
We encourage our residents, customers, family members and carers to provide us with feedback about the services we provide, whether this be in the form of a complaint, a compliment, or a general comment.
Customers can provide feedback directly to our dedicated Customer Relations Team or to the Aged Care Quality and Safety Commission.
At our aged care centres, or to our home care team:
If you are providing feedback about an IRT Aged Care Centre, our Care Manager or aged care centre staff are best to deal with your concern in person and we encourage you to engage directly at our sites.
If you are providing feedback about IRT Home Care services, we encourage you to engage with your Customer Relations Manager, Program Coordinator, or Business Manager for your region.
Online:
You can submit a compliment, complaint or general feedback via our feedback form.
Our team will acknowledge your feedback and work towards a resolution as quickly as possible, keeping you informed of progress along the way.
By phone:
Our Customer Service team are available to talk to you on 134 478. Our customer service hours are 6am – 9pm 7 days a week.
Write to us:
PO Box 2106
Wollongong DC, NSW 2500
If you would like to use the Aged Care Quality and Safety Commission (independent Government Service) to lodge your feedback you can call 1800 951 822 or use the button below to visit agedcarequality.gov.au.
IRT will work closely with all regulatory bodies to ensure your concerns are dealt with in a timely manner with respect and confidentiality.
If you would like to access external support services to assist you in lodging your complaint you can contact:
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