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Get compassionate care in the right place, at the right time

IRT’s Journey of Care is an innovative approach to residential aged care. It’s a new model of care that personalises the care experience for every resident. We recognise that every care journey is unique and honour the individual diversity of each resident.

Currently available at selected IRT aged care centres, the IRT Journey of Care incorporates two key elements:




Specialist Programs


Aged care centre neighbourhoods cater for residents with similar care needs, allowing for staff specialisation, and tailored design of the physical environment and equipment that’s underpinned by research.

There are three IRT aged care centre neighbourhoods:


General Care


Dementia Care


Palliative Care

Decals provide recognisable locations for residents of the IRT Woonona dementia wing


Personalised care plans are developed in partnership with each resident, ensuring our ability to meet needs, wishes and requirements. Our holistic approach ensures that medical, psychological, emotional, social and relationship needs are catered for. New residents are supported to move into a neighbourhood with others of common needs and abilities. Our focus is on vitality, customer choice, independence and the fostering of lasting relationships. Here, residents feel engaged and fulfilled.


In our dementia neighbourhoods, residents’ lives are enhanced through best-practice design of the built environment that focuses on the needs of mobile people living with dementia. A Montessori-based approach to care is adopted. Residents feel empowered and participate in daily activities that promote independence, individuality and dignity. We consistently deliver a personalised quality of life experience underpinned by comfort, engagement and a genuine sense of community.

Palliative Care

By honouring the spirit within, IRT’s palliative care experience promotes comfort, care and a holistic understanding of wellbeing. We care compassionately for our residents’ physical needs, while also nurturing their spirit. Trained staff incorporate sensory stimulation through care delivery and specialised programs throughout the day. Residents feel informed, understood and supported.

IRT carer smiling with elderly woman in retirement village

Specialist Programs

Our specialist programs support resident wellbeing at each stage of their care journey. By working in partnership with leading Australian researchers and health experts, we enrich residents’ quality of life, when they need it most.

There are three IRT aged care centre specialist programs:






Palliative Care


Our Montessori approach to people living with dementia provides an environment that supports residents to achieve greater independence, higher self-esteem and a sense of wellbeing. Montessori principles support people living with dementia to continue to make contributions of value to their community and engage in meaningful activities. The approach is flexible, innovative and grounded in research.

Namaste ‘Honour the spirit within’

IRT has adopted Namaste as a core pillar in the support of residents with severe and end stage dementia. The approach focuses on the person, rather than the disease. Namaste incorporates sensory-based care with meaningful activities and is designed to achieve resident comfort and pleasure, by honouring the spirit within. Trained staff integrate sensory stimulation into care delivery and encourage family members and friends to participate. This enables a sense of connection at a time when communication with loved ones is limited.

Palliative Care

Our palliative care experience promotes comfort, care and a holistic understanding of wellbeing. We care for our residents’ physical needs with compassion and help to nurture their spirits. Our signature programs honour our residents, in life and in death. Every aged care centre is different, but options include:


Portable refreshment units for families visiting a loved one at end of life


Purple flower room signage to signify the imminent passing of a loved one, and butterfly room signage symbolising their passing


A Guard of Honour to farewell residents as they leave the aged care centre


A memorial book to celebrate the memory of the resident


A memory tree with cards of remembrance to commemorate those that have died.

IRT’s Journey of Care, supporting residents and families at each stage of their aged care journey


IRT’s Journey of Care supports residents to nurture their spirit and wellbeing at each stage of their care journey. Residents feel valued and understood. They live with residents with similar care needs in a purpose-designed environment, receive compassionate care from trained staff, and experience specialised programs grounded in the latest research. With the IRT Journey of Care, residents are respected and honoured, in life and in death.


Families have peace of mind and confidence in the quality of care and safety of their loved ones as they journey through our aged care centres. They’re enabled and empowered to participate in the care of their loved one. Through the IRT Journey of Care, families know their loved one will age in the right place with the right care. They’ll experience specialist programs, the right equipment and a built environment that supports their unique needs.

Frequently asked questions

Does it cost more to participate in IRT’s Journey of Care?

The Journey of Care model is a unique approach to delivering residential aged care. In most cases it won’t affect the cost of a resident’s accommodation and care.

Is the Journey of Care model available at every IRT aged care centre?

IRT is working to enable all residents to experience the benefits of our Journey of Care. The model is currently available at selected IRT aged care centres. Talk to your Care Manager to find out what is available to you.

If my loved one needs to move from their existing room to a new neighbourhood, who does the move?

The move will be coordinated with the family with assistance provided by staff/removalists where necessary.

Do residents need to move if they wish to stay where they are?

No. Residents do not have to move if they are unwilling or if their family does not want to undertake the move. Moving to a Journey of Care neighbourhood is voluntary for existing residents.

How do I know if/when my loved one will need to move?

A member of staff that you are familiar with will contact you and discuss the needs of your loved one and the possible transition to an alternate Journey of Care neighbourhood and what this may mean.

Will it cost more money to move to a Journey of Care neighbourhood?

No. If the resident needs to move to a Journey of Care neighbourhood then the existing pricing paid on admission stays in place and there are no moving costs.

Find out if your loved one can join our Journey of Care

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