At IRT, we’re proud signatories of the Retirement Living Code of Conduct, a clear set of resident-first standards that reflect our commitment to high standards and exceeding the expectations of our residents.
This page will guide you through:
What the Code is and why it matters
How it supports you as a resident
Reading the standards in detail
The Retirement Living Code of Conduct is designed to set a high benchmark for how retirement villages are run, from the moment you move in, right through to when it’s time to leave.
Developed by retirement living operators in collaboration with residents, and endorsed by the Property Council of Australia and Leading Aged Services Australia (LASA), the Code reflects a shared commitment to creating safe, fair and well-run retirement communities.
The code sets out what a great community looks like. From clear marketing and contracts to respectful communication, day-to-day operations and moving out. It also ensures retirement village operators meet consistent, high standards across every stage of village life, with regular checks in place to help keep those standards high.
We’re committed to doing the right thing, and that includes handling any concerns quickly and fairly. With a clear complaints process and access to independent dispute resolution if needed, you can always speak up and know you’ll be heard.
We make sure all information is clear, honest, and easy to understand. You’ll get upfront details about costs, contracts, and what life in the village looks like, so you can make your move with confidence. We’re here to guide you every step of the way and help you feel at home from day one.
Expect friendly, respectful staff, well-maintained facilities, and clear policies that support your lifestyle. You’ll be kept in the loop with regular updates and invited to share your thoughts, so you always feel involved and supported in your community.
If you choose to leave the community, we’ll clearly explain the moving-out process, so you know exactly what to expect. We’ll outline any exit fees, how your contribution is refunded, and what steps are involved.
Want to know more? Download the full Retirement Living Code of Conduct and see the standards in detail
