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Home > Retirement Villages > Retirement Living Code of Conduct
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Retirement Living Code of Conduct

At IRT, we’re proud to signatories of the Retirement Living Code of Conduct, a clear set of resident-first standards that reflect our commitment to high standards and exceeding the expectations of our residents. 

This page will guide you through:

About the Code

The Retirement Living Code of Conduct is designed to set a high benchmark for how retirement villages are run, from the moment you move in, right through to when it’s time to leave.

Developed by retirement living operators in collaboration with residents, and endorsed by the Property Council of Australia and Leading Aged Services Australia (LASA), the Code reflects a shared commitment to creating safe, fair and well-run retirement communities.

This copy moves away from words like ‘promises’ and instead moves to words like standards and showing who it was developed by and rather we are just signatories to the code.

Standards covered by the code

When it comes to choosing a retirement village, it helps to know someone’s making sure things are done right. That’s why the Retirement Living Code of Conduct includes regular checks to make sure communities like ours are living up to the promises we make.

General Support:

We’re committed to doing the right thing, and that includes handling any concerns quickly and fairly. With a clear complaints process and access to independent dispute resolution if needed, you can always speak up and know you’ll be heard.

Moving In:

We make sure all information is clear, honest, and easy to understand. You’ll get upfront details about costs, contracts, and what life in the village looks like, so you can make your move with confidence. We’re here to guide you every step of the way and help you feel at home from day one.

Living in:

Expect friendly, respectful staff, well-maintained facilities, and clear policies that support your lifestyle. You’ll be kept in the loop with regular updates and invited to share your thoughts, so you always feel involved and supported in your community.

Move Out:

If the time comes to move on, we’ll walk you through the process with care and transparency. From reselling or transferring your home to explaining exit fees upfront, we’ll make sure you and your family feel supported every step of the way.

Complaint & resolutions

If something isn’t quite right, the Code ensures there’s a clear, fair way to raise your concern. Villages must respond openly and respectfully, and if needed, you can access independent help to resolve the issue. It’s all designed to protect your rights and give you peace of mind.

Download a copy
of the Code

Want to know more? Download the full Retirement Living Code of Conduct and see the standards in detail

Download

Frequently asked questions

The Code is a set of promises made by retirement village operators to ensure high standards of care, fairness, honesty, and respect for residents. It helps create safe, supportive, and well-managed communities.

It means you can expect clear communication, respectful treatment, and a well-run village. You’ll know your rights, what to expect, and where to go for support if something’s not quite right.

Only operators who choose to sign up and commit to doing the right thing follow the Code. All IRT retirement villages proudly follow the Code. You can check who else is signed up at awisemove.com.au

There’s an independent team that checks whether villages are following the Code. If they aren’t, they may be asked to make changes or, in serious cases, may be removed from the program.

Look for the Code of Conduct badge or visit awisemove.com.au to see the full list of participating villages.

The Code gives you access to fair and formal complaint pathways. Start by speaking with your village manager, but if you still need help, there are clear steps to take it further with support along the way.

No, the Code doesn’t change your existing contract or increase your fees. It simply adds a layer of protection and guidance around how villages should operate.

Only villages that sign up to the Code follow its rules. That’s why it’s important to ask and choose a village that’s committed to the Code like IRT.

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