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IRT Customer Promise


We create a sense of belonging to help our customers feel connected.


Our processes are simple and easy to understand.


We act with compassion and understanding.


We are industry experts and can be relied upon.


We understand individual needs and embrace diversity.

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We encourage our residents, customers, family members and other stakeholders  to provide us with feedback about the services we provide, whether this be in the form of a complaint, a compliment, or a general comment.

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