Change to visiting arrangements

12 March 2025

Dear family member/resident representative,

I am writing to let you know that a small number of residents at your loved one’s aged care centre have tested positive to Rhinovirus.

The residents live in the Clyde and Sunshine wings and are experiencing some mild symptoms and are regarded as stable. We are monitoring the residents closely in consultation with their GPs.

In response to these positive cases we have implemented our outbreak management plan, which includes a range of infection control protocols to minimise the risk of the virus spreading within the care centre.

We have also implemented a routine testing regime to ensure we detect any other cases as soon as possible. If your loved one returns a positive result, we will let you know by phone and continue to provide you with a daily update regarding their progress.

We are working closely with the PHU for outbreak management. Communication will be sent out once the outbreak is closed.

Visiting arrangements

If you do continue with your plans to visit the care centre, the following arrangements apply:

• Visitors to the care centre will be asked to wear a surgical mask when entering the centre.

• Please inform staff who you are visiting when signing in, as further PPE will be required to visit residents in isolation.

Masks will be provided on entry. All other visiting arrangements continue to apply. You can find more information about our visiting arrangements on our website here.

As always please do not visit your loved one if you are experiencing any symptoms or are feeling unwell, even if the symptoms are mild.

Please pass this message on to others as you consider appropriate and if you have any questions please contact your Care Manager.

Thank you for your support.

Yours sincerely

Kellie-Anne Pearl Daly
Operations Manager – Eurobodalla and ACT