Information for visitors to our aged care centres. Read more

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Visiting and resident outing arrangements

Please be aware that restrictions may apply if the aged care centre you are planning to visit is managing an outbreak of transmissible infection. If you’re not sure, before visiting please phone the aged care centre to check.

Visiting arrangements

There is no limit to the number of visitors (of any age) that a resident can have at any one time. We ask that you be mindful of the surrounding environment and size of your loved one’s room.

All visitors must comply with the details below.

Before you visit:

  • All visitors over the age of 12 must be vaccinated with at least two doses of a COVID-19 vaccine.
  • To reduce the risk of infection transmission, please wear clean clothes and come straight from home to the care centre.
  • To reduce the risk of a person with COVID-19 entering the care centre all visitors are asked to complete their own rapid antigen test at home or on arrival at the centre and provide proof of the negative result (photo or actual test). The stations at the care centre are self-serve so our staff can be more available to residents in their roles as carers.
  • If a visitor is unable to complete their own rapid antigen test they will need to make an appointment at the care centre for the test to be conducted by staff prior to entry. Contact numbers for staff to assist are displayed at self-serve rapid antigen testing stations.

When you arrive:

  • All visitors must wear a mask when visiting a resident. You can choose to wear aP2/N95 mask or surgical mask (both are made available by the care centre)
  • Please put your mask on before entering the care centre
  • No cloth masks are to be worn in any of our care centres
  • Please sign in at the dedicated entry point and undertake a wellness check. Please be patient and maintain social distancing if you have to wait while others complete the wellness check ahead of you.
  • Please wash your hands thoroughly before entering and leaving the aged care centre, or use alcohol-based hand sanitiser.

When visiting:

  • After signing in and completing your wellness check, please proceed directly to the room of the person you are visiting. 
  • Please maintain good hand hygiene, and social distancing of at least 1.5 m unless assisting with personal care (eg meals).

Resident outings

Residents can leave the care centre either by themselves or with a friend or relative for a range of reasons.

Before leaving the centre you can discuss with the Care Manager or the rostered staff member in charge any risks associated with the proposed outing, and they may provide advice and input on how to stay safe while away from the care centre.

This will include the following:

  • Please consider the location of the outing and the risk of infection transmission. For example, large indoor areas where social distancing is not possible.
  • To minimise the risk to all who attend large family or friend gatherings, including those most vulnerable, please consider asking all to take a rapid antigen test before the event and not to attend if they feel unwell.

Please note: residents who leave the centre to attend an event or gathering will be asked to complete a COVID-19 rapid antigen test on days 2, 4 and 6 after they return. If they develop any signs or symptoms of COVID-19 or other respiratory infection, they will need to isolate and complete a rapid antigen or PCR test.

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