We’ve been building retirement villages for over 50 years. At IRT we make it easy for you to live the life you want, in a home you love.
Find out moreIRT has been caring for older Australians for over 50 years. Experience personal and professional care in a community you’ll feel proud to call home.
Find out moreIRT has been helping older Australians live independently at home for over 30 years. Our experienced staff provide home care and assisted living services you can trust.
Find out moreAge Matters – Empowering Older Australians
An initiative of IRT Group, Age Matters empowers older Australians to live free from disadvantage by tackling homelessness, loneliness and joblessness.
Find out moreIRT Academy – Aged Care Courses & Training
IRT Academy offer nationally-recognised qualifications to help start or further your career in aged care.
Find out moreWe’re a community-owned organisation that’s been improving the lives of older Australians for 50 years.
Find out moreWe’d love to find out more about you to see how we can help. Our Customer Service team operates from 8:30am - 5pm 7 days a week.
Call us nowDon’t have time to call? Submit an online enquiry form and our friendly team will be in touch.
Enquire nowWe’re online everyday and here to help answer your questions and point you in the right direction. Our live chat operates from 8:30am - 5pm 7 days a week.
Launch live chatWe encourage our residents, customers, family members and other stakeholders to provide feedback about the services we provide. Your feedback helps us to continually improve our services.
Find out more07 September 2022
Dear family member/resident representative
I am writing to provide you with an update as we manage the risk of COVID-19 at your loved one’s aged care centre.
We have received the results from our last round of PCR tests which have confirmed another two residents from Level 4 of the Flametree building to have the virus.
In consultation with the residents and their families, they have been transferred to the COVID-19 wing on Level 1 to continue with their recovery.
All residents in our COVID-19 wing are stable and experiencing only mild symptoms such as a slight cough and a runny nose.
To minimise the risk of transmission, we are encouraging all residents on Level 4 of the Flametree building to remain in their rooms where staff are supporting them with their care needs and serving their meals. We do understand that isolating can be challenging for some, and so where required, our staff continue to support residents with escorted walks and other forms of one-on-one engagement.
We are continuing with our program of testing for early detection and will be doing another round of PCR tests today for residents on Level 4 who haven’t already tested positive. Residents in other areas of the care centre do not have to be tested.
I will provide you with another update when we receive the results. As previously mentioned, if your loved one returns a positive result staff will be in touch with you by phone to let you know.
Flametree Level 4
While there is a risk of COVID-19 transmission within this area, visiting is strongly discouraged. If you still wish to proceed with your plans to visit, please contact the Care Manager to make an appointment.
All other levels and areas
There is no change to the visiting arrangements currently in place.
As always, please do not visit your loved one if you are experiencing any symptoms or are feeling unwell even if you have a negative COVID-19 test result. You may still have influenza or another virus which is highly contagious
Please pass this message on to others as you consider appropriate and if you have any questions please contact your Care Manager.
Thank you for your co-operation.
Yours sincerely
Nia Briguglio
EGM – Aged Care Centres
Enter your details below to receive the latest updates from IRT directly to your inbox
© 2024 IRT Group. All Rights Reserved • Terms and Conditions • Privacy Policy
© 2024 IRT Group. All Rights Reserved • Terms and Conditions • Privacy Policy