This qualification develops the skills to lead small teams and supervise business/operational units. Our qualification is targeted at people working in the seniors and community services sectors.
Frontline Managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts. As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team. They apply solutions to a defined range of predictable and unpredictable problems, and analyse and evaluate information from a variety of sources.
|BSBLDR401||Communicate effectively as a workplace leader|
|BSBLDR402||Lead effective workplace relationships|
|BSBLDR403||Lead team effectiveness|
|BSBMGT402||Implement operational plan|
|Elective Units*||*Subject to change|
|BSBFIA402||Report on financial activity|
|BSBMGT403||Implement continuous improvement|
|BSBRSK401||Identify risk and apply risk management process|
|BSBADM409||Coordinate business resources|
|BSBCUS401||Coordinate implementation of customer service strategies|
|BSBCUS402||Address customer needs|
|BSBLED401||Develop teams and individuals|
|BSBWHS401||Implement and monitor WHS policies, procedures and programs to meet legislative requirements|
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